Return Policy

Only store credit will be given for such returns. Items must be unused and undamaged. Return items will only be accepted in their original packaging, including: polyester bags, Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

Please note biofreshherbals.com will not be liable for any damage that happens in transit.

Returns can be made in the following ways:

Courier the product(s) to biofreshherbals.com

Intimate us so that we can pick up the product(s) from your doorstep.

Should you wish to return all or a part of your order, you need to let us know within 3 working days from the date of receiving your parcel. You can either call our Customer Support No. +9810031722 between 10am and 7pm, on all 7 DAYS and choose the return option over the phone to reach our dedicated helpline for returns or write to us support@biofreshherbals.com

After validating your return request over phone we will send you an email authorizing a return. The mail will have a link that gives you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.

Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.

Refunds are made as follows:

If the payment was made in cash then the refund is made in the form of a cheque.

If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.

 

Please Note: biofreshherbals.com will make refund cheques only in the registered name of the customer.

We will keep you updated on the status of your return at each step:

When we validate your return, we send you a return authorization mail

At the closure of your refund, we send you a closure mail

You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at support@biofreshherbals.com. The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.

As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.